Thursday, August 20, 2015

How to read/check Electricity Bill in Saudi Arabia and Subscribe to Bill Notification from SEC (Saudi Electricity Company) – Step by Step Guide with Snapshots (Updated)

Originally Posted on Thursday, 24 January, 2013:
 
1. First you would have to find the ‘Bill Number’ of your residence. This number can be located on the paper bill you would receive at your residence. The location of the bill number on the paper bill is in front of the 1st field on top right which states ‘’ (This is the reference number for all bills   issued by the Company for each customer and all financial operations and processes related to him including the issuance of bills, settlements, payments, connection fees, and meter provision charges. By virtue of the customer’s number, it will be possible to know the due balance against / in favor of the customer, the advance amount, the monthly average consumption rate, or the history of billing, collections, disconnection notices, and number of actual disconnections as well as the information about the customer and his meter.)

image

2. The numbers are written in Arabic, to translate them into English use the following table:


3. Your total Bill is written on left bottom in a pink colored box in front of the field which states ‘image’ (This represents the amount to be paid by the customer to the Company against electric energy consumption, metering tariff, and the previous balance, if any.)

image

4. The billing month is mentioned on the top left box
means Starting Date of Meter Reading
means Closing Date of Meter Reading
This is the time period (from/to) during which actual consumption takes place (Kw/h).
A little down, means the date on which the electricity would be disconnected if bill payment is not done by then (This date is entered in case that the customer does not pay the value of consumption as per the latest payment date (deadline) shown on the bill . In this case the electricity will be temporarily disconnected till Company dues are paid.)

image

5. This bill is calculated and charged based on Islamic Calendar, which is Hijri Calendar. To convert from Gregorian to Hijri you can goto http://www.islamicfinder.org/Hcal/index.php
6. A little further down you can see the bill for the current month and for the previous month if previous month’s bill was not paid
means bill for current month
means bill for previous month
image
8. Enter your Bill Number in front of Bill Inquiry and press ‘View’
image
9. This would show you a copy of you paper bill by opening a popup window but the numbers would be in English
image
10. To subscribe to SMS Notifications for your electricity bill, go to http://www.se.com.sa/SEC/English/Menu/Customers/EServices/ServiceSMS.htm
11. Enter your bill number, mobile number and language is already chosen as ‘English’. Press ‘Register’
image
12. On this you would receive an SMS from ‘ALKAHRABA’ which would confirm your SMS notification subscription with your Bill Number.
image
13. To subscribe to Email Notifications for your electricity bill, go to http://www.se.com.sa/SEC/English/Menu/Customers/EServices/EmailService.htm
14. Enter your bill number, email address and language is already chosen as ‘English’. Press ‘Register’
image
15. On this you would receive an email from ebill@se.com.sa which would confirm your email notification subscription with your Bill Number.
image
16. To check your Account's History and to confirm if there is any amount pending from the previous months, you can go to http://www.se.com.sa/SEC/English/Menu/Customers/Consumption+bills/DetailedReport.htm
17. Enter your Bill Number in front of Bill Inquiry and press ‘View’

image
18. This would open a popup window and would show you your monthly bill history and a graph as well. This can give you a good idea what is the average bill of this place and how the bill varies in different months of the year.
image

19. The English translation of the fields titles mentioned above is as follows:
image

20. If you see ‘غير مسدد’ written in front of any month then that means the bill for that month is not paid yet
image

21. To check how previous bills were paid, you can goto http://www.se.com.sa/SEC/English/Menu/Customers/Consumption+bills/PaymentReport.htm
22. This would open a popup window and would show you previous bill payments and method of payment.
image

23. The English translation of the fields titles mentioned above is as follows:
image

24. Bill payment can be done through varies ways, which are mentioned here http://www.se.com.sa/SEC/English/Menu/Customers/Consumption+bills/PayYourVoice.htm
 
Q & A:
 
Q: Heavy Metal: What if you don't know the account number? Can I get it from the energy meter? It has a serial number on it.
A: I have not seen the meter yet but all locations get electricity bills in paper form like above and the account number is on it
 
Q: hi i dont recieved my electrill bill for 3 months already, new apartment dont know account number yet, is there any way to know my account no. bill? i check my meter only serial number is there i call sec no one answering... i have a baby afraid of being disconnection? I ask the haris he said just wait for the bill?
A: In this scenario I would recommend to visit SEC office personally, take your building address with you, you can find your building address by the method I have given in this post: http://naumankhan.blogspot.com/2014/03/how-to-get-postal-address-wasel-aalami.html
 
 
 
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-urShadow

35 comments:

  1. Thanks! it's really a big help for an expat getting his first electric bill.

    ReplyDelete
  2. Thanks for the info. What if you don't know the account number? Can I get it from the energy meter? It has a serial number on it.

    ReplyDelete
    Replies
    1. np, I have not seen the meter yet but all locations get electricity bills in paper form like above and the account number is on it

      Delete
  3. hi i dont recieved my electrill bill for 3 months already, new apartment dont know account number yet, is there any way to know my account no. bill? i check my meter only serial number is there i call sec no one answering... i have a baby afraid of being disconnection? I ask the haris he said just wait for the bill?

    ReplyDelete
    Replies
    1. In this scenario I would recommend to visit SEC office personally, take your building address with you, you can find your building address by the method I have given in this post: http://naumankhan.blogspot.com/2014/03/how-to-get-postal-address-wasel-aalami.html

      Delete
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  25. Dear,
    i have tried many times i could not find the option consumption bill :(

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  26. where is the consumtion bill option

    ReplyDelete
  27. hi guys

    im reviving electric bill every month 10 riyal then i check y ist comming 10 riyal i check box meter is not working what is the prosedire to contact electric city board is there any mistake from me

    ReplyDelete
    Replies
    1. Hello, u can call SEC at their helpline, the number is given on their website, there you can discuss your issue.

      Delete
  28. hi,
    i m in new appartment and i didnt get my bill yet. there is six digit number mentioned as account number. but i m checking online and it said it is invalid. can u help me regarding this matter

    ReplyDelete
    Replies
    1. Assalamualikum, check with the care taker (haris) of the building, he might be able to give u an old bill or can point u to the electricity meter

      Delete

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