Position Summary: Tekelec TekMedia Expert
· Provide technical support for level one and two, on Tekelec TekMedia (SMS routing and filtering platform). Escalate unresolved issues to Tekelec level 3, design and engineering support groups.
· Perform tasks as defined in Statement Of Works (SOW), and Method Of Procedure (MOP) documents and under TL9000 standards.
· A Technical Support Engineer is the focal point and direct interface to the Customer, providing effective communications, technical and product expertise and escalation relative to expeditious resolution of customer's technical and service issues.
· Technical support encompasses product troubleshooting for hardware, firmware and software and providing resolution to these issues in a timely manner.
Required Skills and Attributes:
· Expertise on Tekelec TekMedia 9
· Expertise on Linux Red Hat
· Expertise on HP DL380 G7 servers
· Expertise on MySQL
· Expertise on advance Ms Excel 2010
· Protocol-level knowledge of GSM core (SMSC, MSC, HLS, STP) and Roaming Platforms
· Excellent Knowledge of GSM Call Flows
· Proven strong IP networking experience - A certification would be a plus (CCNA)
· Self-motivated as most assignments require working without supervision
· Flexible and willing to complete varied tasks
· Goal-focused and responsible for getting the job done
· Self-sufficient
· Ability to self-train on new features and system functions is necessary.
· Good written communication skills are required.
· Good oral communication skills as a large proportion of time will be spent working with customers and remote technical assistance design and engineering groups.
· Ability to troubleshoot and solve complex problems using protocol-level tools to investigate at the SS7, SIGTRAN or IP level and Solaris system.
· Ability to handle pressure and assume control over emergency situations and direct the customer toward a workable solution.
Location: Riyadh, KSA
Appropriate candidates should send me their CVs ASAP.
-urShadow
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