Looking to reset your BlackBerry ID password? If so, follow the steps below to set a new password in a matter of minutes. How to reset your BlackBerry ID password using a BlackBerry 10 device - Swipe down from the top of screen and tap Settings
- Tap BlackBerry ID followed by Change Password
- Tap Forgot password?
- When prompted, enter the answer to the security question. Instructions to reset your BlackBerry ID password will be sent to your BlackBerry ID email address
- Open the email titled ‘How to change your BlackBerry ID password’ and tap ‘Change your BlackBerry® ID password’
- Enter your new password in the New Password and Confirm Password fields
- When finished, tap Submit
- You have successfully updated your BlackBerry ID password
How to reset your BlackBerry ID password using a computer or smartphone browser If you are using a BlackBerry 7.1 device or earlier, you will need to use the browser on your computer or smartphone in order to reset your BlackBerry ID. This is a result of a security precaution that prevents the password recovery email from being sent to the device. - Browse to https://blackberryid.blackberry.com/bbid/recoverpassword/ using your computer or smartphone browser
- Enter your BlackBerry ID username and complete the CAPTCHA™ characters
- Note: Your username is the email address used to access your BlackBerry ID
- A confirmation page will appear stating ‘A request to reset your password has been submitted’
- Sign in to this email account using a browser on your computer or smartphone
- Look for the BlackBerry ID password reset email, the sender will appear as bbidpw-donotreply@blackberry.com
- Note: Don’t forget to check your spam/junk folder!
- In the body of the email, click ‘Change your BlackBerry® ID password’
- Enter your new password in the New Password and Confirm Password fields
- Note: Answering a recovery question is only required if the BlackBerry ID account is not confirmed. For assistance confirming your BlackBerry ID email address, check out KB34137
- When finished, tap Submit
- You have successfully updated your BlackBerry ID password
Do you have a question about using a Blackberry ID? Leave a comment to let us know! To learn about a feature on your BlackBerry 10 smartphone or troubleshoot an issue, there are several great options available to help. Visit http://www.blackberry.com/support for access to product manuals, how-to demos, tips and tricks, YouTube videos, support forums, knowledge base articles, Twitter support, and contact information for your region.
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