Monday, March 10, 2014
Customer Services are not up to the mark in all sectors of KSA, there are some sectors where you can ignore such services but it gets very difficult to ignore it in sectors like banking. e.g. when I opened my account, the provision of ATM card was delayed by the bank and without ATM card I could not even use my account online. So I could not get and withdraw my salary and such issues are almost impossible to ignore. At that time I filed complaint in my bank and fortunately I got my ATM card after that, if you would like to know how to get a bank account in Al Rajhi Bank Saudi Arabia then you can visit the following link:
The licensed Saudi Banks with their website addresses are as follows:
- The National Commercial Bank
- The Saudi British Bank
- Saudi Investment Bank
- alinma bank
- Banque Saudi Fransi
- Riyad Bank
- Samba Financial Group (Samba)
- Saudi Hollandi Bank
- Al Rajhi Bank
- Arab National Bank
- Bank AlBilad
- Bank AlJazira
Licensed Foreign Banks’ branches with their website address are as follows:
- Gulf International Bank(GIB)
- Emirates NBD
- National Bank of Bahrain (NBB)
- National Bank of Kuwait (NBK)
- Muscat Bank
- Deutsche Bank
- BNP Paribas
- J.P. Morgan Chase N.A
- National Bank Of Pakistan (NBP)
- State Bank of India(SBI)
- T.C.ZIRAAT BANKASI A.S.
If you face any issue with your bank then 1st you have to register a complaint to the bank. Each bank has a complaint section on their website or in their branch. If you are not satisfied with their response then you can register a complaint to Saudi Arabian Monetary Agency (SAMA) using any of the following method:
Online Form: Click on this link to send them your Bank complaint by online form.
Telephone: Call them on 800-125-6666, all calls are free. Their hours of service are 8:30am - 4:00pm . Please note that their service is not available during prayer times.
Visit: Visit their Customer Services Center at SAMA Head Office, Al-Ma'ather Street, Riyadh, hours of service are 10:00am to 2:30pm .
Write: To Saudi Arabia Monetary Agency,
Consumer Protection Department,
Al-Ma'ather Street, and P.O. Box 2992,
Riyadh 11169, Saudi Arabia
When you use any of of the above channels to make a complaint, you will receive a complaint reference number that you would use in all future communications with SAMA.